Returns & Refunds policy

At Suit n Soul, we value our customers and strive to deliver premium quality products inspired by Indian art and culture. While we are working towards introducing a flexible return process in the near future, at present our policy is as follows:

Returns

Currently, Suit n Soul does not accept product returns. We are in the process of developing a simplified return system that will be launched soon. Until then, we request your understanding and support.

Replacements

If you receive a product that is damaged, defective, or different from what you ordered, you are eligible for a replacement.
- Customers must notify us within 3 days of receiving the order by sharing clear photos of the issue.
- Once verified, we will arrange for a replacement of the same product or the closest available alternative.
- Reshipping charges will apply and must be borne by the customer.

Refunds

At this time, Suit n Soul does not process refunds under any circumstances. All eligible cases will be addressed only through replacements.

Future Policy Updates

We are committed to continually improving your shopping experience. Returns and more flexible options will be introduced shortly, and this policy will be updated accordingly.

For any concerns, you can contact us at:
Email: suitnsoul@gmail.com
Phone/WhatsApp: +91-8953290460

Frequently Asked Questions (FAQ)

Why don’t you offer returns or refunds right now?
Suit n Soul is a new brand, currently focusing on quality and process improvements. To keep operations smooth and efficient, only replacements are offered at this stage. This approach helps in quickly solving issues and maintaining product consistency while we build a full return system.

What happens if my order arrives damaged or incorrect?
If the item is damaged, defective, or not what was ordered, Suit n Soul will provide a replacement of the same product after reviewing the issue. Simply share photos and details within 3 days of receiving your package. Replacement shipping costs will apply.

Why do I have to pay for reshipping?
Since returns are not processed right now, customers bear the shipping charges for sending the replacement. This policy is in place temporarily as we work to improve our processes and customer options.

When will returns and refunds be available?
We are actively working to launch a convenient return policy soon. Updates will be posted here and on our customer support channels as soon as the service is live. Your feedback is helping us prioritize this change.

How can I get in touch for help?
Contact our support at suitnsoul@gmail.com or call/WhatsApp +91-8953290460for any questions or concerns.